Your Questions, Answered

General Questions

What is LedgerNote? LedgerNote is investor accounting software built specifically for small private lending operations. We handle the monthly grind of calculating interest, tracking deposits and withdrawals, and generating professional statements—so you can focus on making loans, not managing spreadsheets.

Who is LedgerNote for? We built LedgerNote for small private credit funds, family office lending operations, and private lenders who manage pooled investor capital. If you're currently using Excel to track investor accounts and spending hours every month calculating interest, LedgerNote was built for you.

I'm not sure if my operation is a good fit. How do I know? LedgerNote works best if you:

  • Have 10-1000 investors in a pooled fund structure
  • Pay interest monthly or quarterly (not deal-by-deal distributions)
  • Currently track investors in Excel, QuickBooks, or paper ledgers. Or have an overly-complicated enterprise system.
  • Operate like a "savings account" model (investors deposit, earn interest, can withdraw)

If you syndicate deals where specific investors fund specific properties, LedgerNote probably isn't the right fit.

What if I don't advertise my investor operations publicly? That's completely normal. Many lenders keep their investor operations private and focus their marketing on borrowers. LedgerNote is designed for back-office operations—your investors won't know or care what software you use, they'll just notice better service and accurate statements.

Product & Features

How does LedgerNote calculate interest? We use the Average Daily Balance method with Actual/365 day count, which is the industry standard for transparent, accurate interest calculations. You set the rate, we handle the math—including partial months, deposits, withdrawals, and rate changes.

Can I override interest rates for specific investors? Yes. You can set custom rates for individual accounts and track rate changes over time. Some investors negotiated 9% when your standard is 8%? No problem.

What happens when an investor deposits money mid-month? LedgerNote automatically pro-rates the interest calculation based on the exact day the deposit posts. Same for withdrawals—we calculate interest through the withdrawal date, then stop.

Can investors access their accounts directly? Not currently. LedgerNote is designed for you to manage investor operations, not as an investor portal. You generate statements and share them with investors as PDF files.

Do you generate monthly statements? Yes. Professional PDF statements showing opening balance, deposits, withdrawals, interest earned, and ending balance. One click generates statements for all investors.

What reports can I run?

  • Account balances (current snapshot of all investors)
  • Interest by account (month, quarter, or year-to-date)
  • Transactions by date range
  • Inactive accounts
  • Mailing labels

How do you handle month-end close? Our month-end process is sequential—you close one month at a time, in order. When you close a month:

  1. We calculate and post interest for all open accounts
  2. We lock the month so historical transactions can't be changed
  3. We set up the next month automatically

This creates a clean audit trail and prevents accidental changes to historical data.

Security & Compliance

How do you protect investor data? All personally identifiable information (names, addresses, phone numbers) is encrypted at rest using industry-standard encryption. We take data security seriously because we know you're managing sensitive financial information.

Do you provide 1099 reporting? Not specifically, but it's on our roadmap. For now, you can run a year-end interests report to prepare 1099s in your tax software or with your accountant.

What if I need an audit trail? Every transaction is timestamped and locked once the month closes. This creates a permanent record that can't be altered, which is essential for investor audits or regulatory review.

Pricing & Plans

How much does LedgerNote cost? We offer three plans:

  • Starter: Up to 10 Accounts. $0/mo
  • Pro: Up to 250 Accounts. $149/mo
  • Portfolio: Unlimited Accounts. $249/mo

All plans include unlimited transactions, statements, and reports.

Is there a free trial? Yes. The Starter plan is free. You can use it to try out the system, then upgrade when you're ready. No credit card required to start.

Can I cancel anytime? Yes. No long-term contracts. Cancel anytime and you'll have access through the end of your billing period.

Getting Started

How long does setup take? Most customers are up and running in under an hour. You'll create your account types and rates, create investor accounts, and you're ready to start posting transactions.

Do I need to import historical data? No. Most customers start LedgerNote with current balances and begin tracking transactions from today forward. Your historical records stay in Excel or wherever they live now.

Can I migrate from Excel or QuickBooks? You can manually enter current investor balances to get started. We don't currently offer automated imports, but it's on our roadmap.

What if I get stuck or have questions? Email us at hello@ledgernote.app. We typically respond within a few hours on weekdays.

Technical Questions

What browsers do you support? LedgerNote works in all modern browsers: Chrome, Firefox, Safari, and Edge. We recommend using an updated browser for the best experience.

Do you have a mobile app? Not yet, but our web interface is mobile-responsive. You can access LedgerNote from your phone or tablet through your browser.

Do you integrate with QuickBooks or other accounting software? Not currently. Most customers use LedgerNote for investor accounting and their existing accounting software for business accounting. They're two separate workflows.

Where is my data stored? Your data is hosted on secure cloud servers in the United States with automatic backups and 99.9% uptime.

Still Have Questions?

Can I see a demo before signing up? We don't offer live demos, but you can start a free trial immediately and explore the full product. The Starter plan is free forever for up to 10 accounts—no credit card required.

I have a unique situation. Can we talk? Absolutely. Email hello@ledgernote.app and we'll schedule a time to discuss your specific needs.

Do you work with lenders outside the US? Currently, LedgerNote is designed for US-based operations using USD. If you're international and think LedgerNote could help, reach out—we'd love to learn about your use case.

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